1. Refund & Return Policy

At Sevtech, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

 

1.1 Return Eligibility

You may return a product under the following conditions:

• Product must be returned within 7 days of delivery.

• Item must be unused, in original condition, and in original packaging.

• Original tags and accessories must be intact.

• Proof of purchase (order ID or receipt) is required.

1.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been used, worn, or damaged by the customer.

• Items without original packaging or missing accessories.

• Products purchased during sale or clearance events (unless defective).

• Gift cards or promotional vouchers.

1.3 Defective or Wrong Product

If you received a defective, damaged, or incorrect product, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund after verification.

1.4 Refund Process

• Once we receive and inspect the returned item, we will notify you via email or WhatsApp.

• Approved refunds will be processed within 5-7 business days.

• Refunds will be issued via the original payment method or bank transfer.

• Shipping charges are non-refundable unless the return is due to our error.

1.5 How to Initiate a Return

To start a return, please contact us at:

• Email: shopsevtech@gmail.com

• WhatsApp: 03348833994

Please include your order number, product name, and reason for return.